Tempo | Tempo Frequently Asked Questions

Tempo Studio

How To Register For A Tempo Membership

We are excited to help you get your new Tempo set up! Depending on where you purchased your device from, and if you got a Tempo Studio or a Tempo Move, there are a couple different steps you will take to get access to the best in-home personal training experience. Please look below to find the situation that best fits your situation and follow the steps listed there.

NOTE: If you already have a Tempo Studio or Tempo Move account and have purchased an additional device, please refer to the instructions at the bottom of this page.

STUDIO PURCHASES:

If you have already created your Tempo membership while you were waiting for your home delivery, please use the link sent to your email to activate your Tempo Studio.

If you have not, please sign up for a membership using the following steps:

Turn on your Tempo Studio and connect to the internet via ethernet or WiFi.
Follow the steps on screen to finish registering or you can go to https://members.tempo.fit/register/international - Be sure to register using the same email that was used to purchase your Tempo Studio.

Please note that once your membership is activated, we do require a 12-month commitment as stated in our terms and conditions. After 12 months, you can pause or cancel your membership as you please. You will not have access to any Tempo content while your membership is paused or cancelled.

Frequently Asked Questions

1. How do I add my Tempo Move to my active Tempo Studio membership?

First, you will need to contact Tempo Support via email at support@tempofit.me who will manually add your Tempo Move as a device to your current Tempo membership subscription.
Please provide them the email address for the primary account holder associated with Tempo membership.
Please provide them with an alternate email address that is separate from the primary account holder and email address associated with your Tempo Studio account. This email address will be your unique login to access your Tempo Move.
An agent from the Tempo Support team will confirm with you via email that your Tempo Move has been added to your current active subscription at no-extra cost.
You will complete the remainder of your Tempo Move account set up through our iOS mobile app using the new email address you provided.

Please note that a Tempo membership only covers one unique Tempo Studio and one unique Tempo Move at a time. Any additional devices will require an additional membership.

2. How do I set up my own account and subscription for my Tempo Move if I already have an account on a Tempo Studio?

You will need to download our iOS mobile app and and begin setting up your account for a Tempo Move.
- You will need to use a different email address than the one associated with your Tempo Studio account.
Enter your payment (or gift) information.
Complete the remainder of setting up your account by following the prompts on the mobile app.

If you have any other questions regarding how to register for your Tempo membership please contact Tempo Support via email at support@tempofit.me, live chat at tempofit.me, or you can contact us here.

Tempo Studio Delivery Estimates

Items within your Bundle may ship at different times. The first package you will receive will contain your Studio and select accessories, and the remainder of your accessories will ship after your Studio is delivered. Your Tempo Studio will be available for home delivery within two weeks of the shipment date.

Please note, home delivery estimates are contingent on your availability, scheduling date, and location. Our valued delivery partners will contact you once your unit arrives at your local facility and begin the scheduling process. Once your additional accessories ship, tracking information will be sent to your purchasing email in order to allow you to track its progress to your home.

If you purchased an accessory as an add-on to your bundle purchase, the add-on accessory will ship after your Studio ships.

Please note that these dates are not when your Tempo and accessories will be delivered, rather when you may hear from our fulfillment partner to schedule your delivery. The date of your final delivery will largely depend on your proximity to our partner’s shipping facilities and the availability of both you and our partner. Typically, most customers are able to schedule their delivery within a week of hearing from our partner.

Tempo Starter Bundle:

1st Package - Studio, 2x Dumbbells, 4x Collars, Basic Weight Plate Set, Workout Mat

Tempo Plus Bundle:

1st Package - Studio, 2x Dumbbell, 6x Collars, Basic Weight Plate Set, Workout Mat, Recovery Roller, Heart Rate Monitor, Barbell
Shipped Separately - 25 lb. Weight Set, Folding Bench

Tempo Pro Bundle:

1st Package - Studio, 2x Dumbbell, 6x Collars, Basic Weight Plate Set, Workout Mat, Recovery Roller, Heart Rate Monitor, Barbell
Shipped Separately - 25 lb. Weight Set, 45 lb. Weight Set, Weight Storage, Folding Bench, Folding Squat Rack, Kettlebell System

Tempo Starter Bundle

Tempo Studio - Light
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Tempo Studio - Dark
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Tempo Plus Bundle

Tempo Studio - Light
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Tempo Studio - Dark
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Tempo Pro Bundle

Tempo Studio - Light
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Tempo Studio - Dark
Ordered Between	Estimated Latest Delivery
November 22nd - November 28th	Delivers by December 26th
November 29th - December 5th	Delivers by January 2nd
December 6th - December 12th	Delivers by January 9th
December 13th - December 19th	Delivers byJanuary 16th
December 20th - December 26th	Delivers by January 23rd
December 27th - January 2nd	Delivers by January 30th

Estimated delivery dates are based on orders placed in the last 7 days and may vary depending on factors such as location and weather. Delivery dates listed here are estimates and are not a guarantee.

Please contact Tempo Support if you placed an order before any of the delivery windows currently displayed above to get an update on the status of your order. You can contact Tempo Support via email at support@tempofit.me, live chat at tempofit.me, or you can contact us here.

Product Specs

Tempo Studio Specs:

Length: 6'
Width: 2' 2''
Depth: 1'4''
Weight: 100 lbs. (without accessories and weight plates)
Display: 42'' HD LED Touchscreen
Recommended Operating Temperature: 50 to 80 degrees Fahrenheit
Recommended Operating Humidity: 0% to 90%
Workout Clearance:
Starter:
Footprint: 2'2'' x 1'4''
During workout: 6'x8'
Plus:
Footprint: 3'2'' x 1'4''
During workout: 6'x10'
Pro:
Footprint: 4'2'' x 1'4''
During workout: 6'x10'

Tempo Move Specs:

Length: 24"
Width: 18"
Depth: 18"
Weight: 40 lbs. (without accessories and weight plates)
Workout Clearance: 6' x 6'
HMDI-to-lightning cable: 6.5'

Network Requirements:

Classes are streamed at a maximum of 2.0 Mbps, which is a little less than 1 GB/hour. For a normal 20-30 minute class, this would require around 500 MB

We recommend at least 15 Mbps download speed for best performance. You can get an estimate on your speeds at https://www.speedtest.net/

Tempo Studio Power Cord:

Length: 6' grounded cable
You are able to use an extension cord or surge strip to connect the Tempo to your outlet.

Speaker Specs:

Soundbar: 24V and 2.5A

Barbell Specs:

Total Length: 5'
Weight: 25 lbs
Sleeve Length: 7"
Sleeve Diameter: 2" (regulation size)
Bar Diameter: 28mm (regulation size)
Bar Handle Length: 45"

Dumbbell Specs:

Total Length: 14.5"
Weight: 7.5 lbs each
Sleeve Length: 4"
Sleeve Diameter: 2" (regulation size)
Bar Diameter: 28mm (regulation size)
Bar Handle Length: 5.5”

Workout Mat Specs:

Total Length: 5' 10''
Width: 2' 2''
Material: Polyurethane, synthetic rubber

Essential Weight Plate:

1.25lb: 5.5"L x 5.5"W x .5"H
2.5lb: 6.5"L x 6.5"W x .5"H
5lb: 7.75"L x 7.75"W x .75"H
10lb: 9.25"L x 9.25"W x 1" H
2" hole
Weight: 75 lbs total

Recovery Roller

Length:12.75"L
Width: 5.5'
Height: 5.5''
Weight: 2.2 lbs

HRM:

Length: 1’’
Width: 2’’
Weight: 0.04 lbs

Collars:

Length: 3.5’’
Width: 3.5’’
Height: 1.5’’
Weight: 0.4 lbs each
Material: Aircraft grade aluminum

HRM:

Length: 1"
Width: 2"
Weight: 0.04 lbs

Folding Bench:

Length: 44''
Width: 12''
Height: 17''
Angles: 30, 45, 60, and 90 degrees
Max Load: 400 lbs.

Weight Plate Storage:

Length: 19''
Width: 14''
Height: 18''

Folding Squat Rack:

Length: 46''
Width: 25''
Height: 71''
Height Range: 36 to 71''
Max Load: 400 lbs.

Kettlebell System:

Length: 14''
Width: 8''

Moving Your Tempo Studio

Can I move my Tempo Studio?

Yes! Moving your Tempo Studio is similar to moving a large screen television. The screen should be oriented vertically and the Studio should be securely wrapped with moving blankets and/or bubble wrap. Remove all weights and accessories before attempting to move the Studio. A professional moving company should be hired to crate the Studio in order to prevent physical damage in transit. Two people are advised to safely move the Studio and all caution should be exuded to avoid obstructions and impact.

The Tempo Studio weighs about 100 lbs. without the added weights and/or accessories.

Note: Tempo’s limited warranty does not cover damage caused by improper relocation nor is Tempo responsible or liable for any damage or injury incurred during, or as a result of, any move or attempted move. In the event of a long distance move and upon request from Tempo, you must be able to provide a receipt of the professional moving company used along with a service date in order to maintain coverage of Tempo’s limited warranty.

Can I use furniture pads to move my Tempo Studio?

If you have hardwood or tile floors, you may use felt furniture pads to place under the feet to in case you ever need to slide the Tempo. If you go this route, please have a second person assist you in placing the pads under the feet.

Can I use caster wheels to move my Tempo Studio?

We do not recommend any type of caster wheels that you can attach to your Tempo. The unit is not designed nor intended to be mounted on wheels at this time.

Warranty Notes:

Please note that Tempo's warranty terms can be found at Warranty

Caring For Your Tempo

The Tempo studio is built with a high tensilve aluminum frame as well as a 42" HD touch screen. While your Tempo is covered by our 3-year Limited Warranty, we do have some tips to help ensure you keep your Tempo in tip top shape!

After every Tempo session, we recommend turning the Tempo off.
- To turn your tempo off, please press the power button located behind the screen on the lower right hand side.
- This also helps your Tempo stay up-to-date on the latest version. If a software update was pushed while your Tempo was off, the latest software should update automatically when you turn your Tempo on.
Tempo was designed for indoor use only as sunlight, water and excessive humidity can cause undue damage to your unit.
- Operating Temperature: 50F - 80F
- Operating Humidity: 0 - 90%
- Watts: 128w normally, 360w MAX
- Amps: 1A normally, 3A Max
While your Tempo does not require a protective covering, you can still wipe your Tempo screen
- To clean your screen, make sure to turn your Tempo off.
- Spray the Tempo with ammonia-free window cleaner
- Use a cloth to gently wipe the screen
For regular mat maintenance, we recommend wiping spraying any disinfectant spray on a paper towel and then wiping the mat down
For your heart rate monitor, we recommend turning it off after your workout and charging it so it is ready for your next workout
For your barbell and dumbbells, we recommend always wiping the equipment down with a cloth post workout as sweat and humidity can lead to rusting
- For extra cleaning, we recommend using a 3-in-1 oil lubricant with a nylon bristle brush and then using a cloth to wipe down the equipment after cleaning

Placing Tempo In Your Home

Tempo Studio's freestanding design maintains a small footprint without complicated installation or holes in your walls. When you're done working out, your weights and barbells store neatly away on the Studio itself, while clever accessories like the squat rack and bench fold to keep a low profile.

Internet Strength
- Tempo works with both WiFi and Ethernet cord connection (preferred choice) For WiFi, we require a download speed of at least 20 mbps. You can test your home internet via https://www.speedtest.net/
- Please use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location you would be placing your Tempo for the most accurate test results
Ceiling Height
- While there isn’t a specific ceiling height requirement, our workouts incorporate movements that require jumping or lifting barbells/dumbbells above your head. For the best experience with Tempo, we recommend having a space that allows you to comfortably lift a barbell above your head as well as a space that allows you to safely perform jump squats.
Surrounding Space
- The minimum space required for your Tempo depends on which bundle you purchase.
  - Tempo Starter
    - Footprint: 2’2” x 1’4”
    - Workout space: 6’ x 8’
  - Tempo Plus
    - Footprint: 3’2” x 1’4”
    - Workout Space: 6’ x 10’
  - Tempo Pro
    - Footprint: 4'2'' x 1'4''
    - Workout Space: 6'x10'
- We recommend a workout space that doesn’t have excessive sunlight or mirror reflections that could affect the 3D sensor’s ability to pick up your movements accurately.
Outlet Location
- Tempo requires a three-pronged outlet and supports both 110v and 220v voltage. You can use an extension cord or surge strip. The operating watts are 128W normally with 360W max and the amps are 1A normally and 3A max.
Recommended Operating Temperature and Humidity
- Operating Temperature: 50 - 80 F
- 0% to 90% Humidity
- We generally do not recommend placing your Tempo outdoors or in your garage. The Tempo studio was designed for indoor use only as sunlight, water and excess humidity can cause undue damage to your unit.

Health & Fitness Safety

Age Requirements While Using Tempo: The Tempo Studio is intended for use by those 13 years old or older. If under the age of 18 we recommend adult supervision while using the Tempo Studio.

Using Tempo while injured or recovering from injury: Always consult your physician before beginning any workout program. Tempo gives you the ability to choose your own weight and pause the workout at any time to make modifications.

Using Tempo while Pregnant: Perfect for both expectant and postpartum mothers, our Prenatal Class Collection features specifically designed foundational content for all trimesters and levels, including prehab, strength training and conditioning, and recovery. If you are a member, please consult your physician about what workouts and movements are acceptable. To find our prenatal class collection, please go to the classes tab on your Tempo Studio or on the app, and scroll down until you find "prenatal".

Completing a Class with Modifications: For some exercises, yes, we provide modifications to the movements. The Coach will demonstrate options and all the reps will count towards overall progress. For example: push ups from the knees.

Using Tempo with a Disability: As we continue to improve the user experience, you may find limitations for using your Tempo Studio depending on the disability. We are hard at work to make the Tempo experience accessible for everyone.

Setting Up Your Equipment Profile

Steps to Update Your Equipment Profile:

Log into your Tempo Studio using your membership credentials
While within your profile page on the Studio, select the Settings cog
Within Settings, select Equipment:
Select your Tempo-branded equipment (exclude any accessories that are in transit):
Select Save

*Be sure to update your profile each time you receive a Tempo accessory shipment to ensure your recommendations are up to date*

FAQs:

Why should I include equipment that is Tempo-branded only?

This is for your safety as we cannot speak to the quality or type of equipment you are using outside of the Tempo brand. Additionally, non-Tempo branded products may cause the 3D sensor to track metrics and provide form feedback incorrectly, as we do not build Tempo to work with other equipment brands.

Why do I need to update my equipment profile?

Based on your selections in your profile, we will only show classes that you are equipped to take. For example, if you tell us that you do not have a barbell, we will not show you a class that includes a barbell in it.

My Plan - No classes will be recommended outside of your profile
Classes tab - No search results will show classes that cant be completed
Live classes - You will not be shown classes to join where you are missing equipment
Programs - You will only be able to join programs you have equipment for

Why does every user account need to update an equipment profile?

This enables class recommendations based on individual preferences. For example, if you have a Tempo bench, but user 2 on your Tempo does not want to do any exercises with a bench, user 2 can exclude the bench in his/her equipment profile. By excluding the bench in the equipment profile, Tempo will not show user 2 classes that include a bench.

How will the mobile apps work with this change?

Only classes that match your equipment profile will appear.

Buying a Used Tempo or Transferring Ownership

Buying a Used Tempo:

Tempo is in no way affiliated with or responsible for any secondary sales of Tempo studios or memberships, and does not sponsor or endorse any secondary marketplace.

Please be aware that if you purchase a used Tempo Studio off another user, the warranty is not transferable. The only studios that Tempo guarantees and provides warranties for are those sold by Tempo.

Transferring Tempo Ownership:

If you’ve sold your Tempo to another person and you would like to transfer ownership, please follow these steps:

Have the new owner sign up for a membership via https://members.tempo.fit/register/international
Reach out to us with the following information:
- Name of the new owner
- Email of the new owner
- Tempo Serial Number

Once our team confirms that the new owner has an active membership, our team will sync the new owner’s membership to the Tempo unit and cancel the previous owner’s membership plan.

How To Connect Your Tempo To Internet

The Tempo Studio supports 2.4 & 5 GHZ wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for use of any of the product features.

Ethernet Connection (Preferred Method)

For the best and most stable connection, we always recommend hardwiring your Tempo via ethernet cord to an extender or modem.
To connect via ethernet, please connect an ethernet cable to the ethernet port on the back of your Tempo near the power cord
If you were previous connected to WiFi and are now swapping to ethernet, please make sure to go to your profile, settings, tap the WiFi you were previously connected to and “Forget network”

WiFi Connection

While we do always prefer a direct ethernet connection, we understand that customers often rely on WiFi. Please make sure your WiFi meets the following requirements:
Minimum download speed of 20 mbps to ensure optimal performance while streaming either our on-demand or live classes
- You can test your home internet via https://www.speedtest.net/
  - Tip: For the most accurate results, use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location of your Tempo.
- Not a hidden network and allows for new devices to connect to the network
If you are turning on your Tempo for the first time, you will be prompted to a WiFi page. Please select the WiFi you want to connect your Tempo to and proceed with setting up your profile.
If you previously used an ethernet connection or you want to change the WiFi your Tempo is currently connected to, please follow the following steps.
- Visit your profile page on the Tempo and then tap the settings icon. Tap “WiFi”
From there, select the WiFi Network you want to connect to, enter the password and you are good to go!
Tip: If you are switching to a different network, make sure to go into your previous network and “Forget network” so your Tempo does not automatically connect to your previous one instead.
Additional Tip: If you are having trouble finding your WiFi network, please restart your Tempo and your WiFi modem and tap “scan” at the top right hand corner

Live Classes

To learn all about our expert-led classes and trainer profiles please visit https://tempo.fit/classes

Availability: As we roll out our new and improved live classes to our members, we’ll have several live classes throughout the week. You can discover them on the homepage of your Tempo Studio as well as under the 'Live' tab.

To view our live class schedule while you are away from your Tempo, check out our Facebook page, our Instagram highlights, as well as the Tempo mobile app.

When joining a live class, we recommend showing up about 10 minutes prior to class in case your Tempo needs to update. When it is time to join a live class, you will be prompted to “join class.”

Schedules: As our community continues to grow, we're adding live class offerings to accommodate users from varying time zones.

Please note that Live Classes are typically on PST. If you would like to adjust the time zone of your Tempo so that our live class schedule reflects your time, please go to your profile, settings, and then select “edit profile.”

Recordings: Unable to attend a live class that you had RSVP'd for? Not to worry! Enjoy your class at a later time with our on demand feature.

Feedback: During your live class, stay motivated with coach-given form corrections and feedback.

Issues with Form Feedback and Rep Counting

The Tempo studio 3D sensors capture every nuance of your movements as you work out. Then AI-powered feedback guides you to correct and improve your form—in real-time, right on your Tempo screen, making your workouts safer and more efficient.

Our HIIT and Strength classes will offer the most frequent rep counting and form feedback. Our mobility classes focus more on flexibility and stretching so the rep count and feedback will be minimal. As we continue to invest and improve our Tempo Studio technology, more and more form feedback and rep counting exercises will be added to our classes!

For the best form feedback and rep counting results we recommend the following tips:

Ensure that the protective film over the camera has been peeled
Face the Tempo Screen the way that our coaches face the camera
Make sure you are standing the correct distance away from the Tempo (6 ft.)
Make sure the space between you and the Tempo is clutter free
Make sure there is no excessive sunlight shining on the sensor

Tip: The goal of form feedback is to point out when you are performing an exercise incorrectly. If you are consistently doing each move correctly, you should see little to no form feedback.

Form Feedback

Using advanced AI technology and complex 3D sensors to plot the user’s movements, the Tempo Studio locates a user's muscles and joints to ensure each movement is done properly. Whether it is a lift, squat, or curl, the 3D mapping provides instant form feedback. This technology compliments the on-screen coach who will provide additional form guidance throughout every workout class.

Here are some examples form feedbacks that we offer:

Knees Over Toes
- This feedback is often seen when performing squats. The correct form is making sure that your knees do not pass your toes when you squat down.
Barbell Asymmetry
- This feedback is mostly seen when doing barbell overhead presses. When you lift the barbell over your head for a press and the Tempo senses that the barbell is crooked, you will receive this notification on your screen.
Leaning Backward
- This feedback is normally given during overhead presses or squatting with heavy weights.The Tempo will sense when you arch your back to perform the exercise and inform you to adjust your form to prevent any unnecessary strain on your spine.

When you correct your form, the Tempo will notify you that your form was corrected.

Tip: The goal of form feedback is to point out when you are performing an exercise incorrectly. If you are consistently doing each move correctly, you should see little to no form feedback.

Please note that we do have more form feedback than the examples given here. We are also continuously adding more feedback as we continuously improve our metrics.

Tempo Studio Leaderboard FAQs

Q: How do I see all available groups?

A: From your Tempo, go to your profile tab and tap on View Groups. From this page, you can tap on the category names to see groups in that category.

Q: After I've joined my groups, how do I select one to work out with?

A: Tap on the group icon on the leaderboard to view all the groups that you have joined. Tap the one you want to train with to filter the leaderboard by that group.

Q: How do I compete with just myself and my previous workouts?

A: Tap on the group icon, and choose the Just Me view to see your current score and previous best workout.

Q: How do I hide the leaderboard?

A: Tap on the arrow on the top right of the leaderboard to remove it from view.

Q: How are points calculated?

A: Overview

The right side of the Tempo screen displays a leaderboard with your points.

In on-demand classes, you can see all the members who previously took the class.

How points work:

Reps: Get a single point for each rep you complete in class. This represents your best effort to meet your rep targets for each set. (10 reps = 10 points)
Volume: Get points for all the weight you’ve lifted through the class. This is your overall strength compared to your group. As you progress and go up in weight, your volume will improve. (10 reps x 50 lbs. = 500 points)

Points for bodyweight exercises:

For bodyweight exercises, points are set based on the intensity and complexity of the movement. For example,

Burpees

1 rep = 30 points

Air Squat

1 rep = 15 points

Q: How do badges work?

A: At the end of class, you’ll see a snapshot of the leaderboard results. You’ll earn a badge every time you place in the top 30%, 20%, and 10%.

Q: What leaderboard groups are available today?

A: Tempo Journey:
New to Strength
New to Tempo
Build Muscle
Get Lean
Stay Active

Fitness Interests:
Tempo Runners
Tempo Crossfitters
Tempo Cyclist
Tempo Triathletes
Tempo Surfers
Tempo Golfers
Tempo Yogis
Tempo Hikers
Tempo Dancers
Tempo Boxers
Tempo Snowboarders
Tempo Climbers
Tempo Skiers
Tempo Swimmers

Personal:
Tempo Moms
Tempo Dads
Tempo Prenatal
Tempo Military

Q: How do I request a new leaderboard group?

A: Yes, submit your request at https://tempofitness.typeform.com/leaderboardform and we will review.

Locating Your Tempo's Serial Number

Each Tempo Studio and Tempo Core is assigned a unique serial number (S/N). This allows the Tempo Support and technical support teams to identify your individual unit and resolve questions or issues you may be experiencing.

The Tempo Studio's serial number is located on the back of the Tempo Studio where the barbell and dumbbells are hung, down at the bottom near the power cord. If you are sending a picture to our Tempo Support or technical support teams please make sure that the photo is clear and the number following S/N can be clearly read.

The Tempo Core's serial number will be located on the Tempo Core via a QR code sticker. Please scan the QR code with your mobile device to access your Tempo Core's S/N.

Network Troubleshooting Steps

The Tempo Studio supports 2.4Ghz & 5Ghz wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for use of any of the product features. We recommend a minimum download speed of 15 mbps to ensure optimal performance while streaming either our on-demand or live classes.

General Troubleshooting Steps

Problem 1

Are you experiencing issues with video playback, freezing, or video not loading at all?

Here's the best solution to help get your Tempo Studio back online:

Problem 2

Did you receive an error message for disconnecting from home wifi, and or unable to proceed to the next page?

Try this solution to help get your Tempo Studio restarted:

Network Troubleshooting Solution 2

Problem 3

Is your Tempo Studio unable to connect to your WiFi?

This recommended solution will help get your Tempo Studio connected:

Network Troubleshooting Solution 3

3D Sensor Connectivity

There are times where the 3D sensor may encounter issues and not function properly. In the event that you encounter a 3D Sensor error, please attempt the following:

Exit & Retry: Most errors are typically resolved by exiting the class and restarting it again. It's best practice to try loading a different class to force a whole new session.

Check for Obstructions: In order for the 3D sensor to pick up your form, the workout area needs to be clear of obstructions. Please ensure that you have between 6' - 8' of clear workout space in front of your Tempo that is clear of any clutter or furniture. Excessive sunlight or large mirrors may cause sensor issues.

Try restarting the Tempo: Sometimes restarting is the best fix if you have checked your workout space and ruled out obstructions. To restart your Tempo Studio:

Exit the class to the main menu
Press the power button on the back of the display
Unplug the Tempo Studio from its power source
Waiting a full minute while its unplugged
Plugging the Tempo Studio back into its power source
Turning the Tempo Studio back on

Please contact Tempo Support if you have questions or require further assistance. You can contact Tempo Support via email at support@tempofit.me, live chat at tempofit.me, or you can contact us here.

Class Not Marked As Complete

Depending on the network connectivity and the timing of when you exit out of a class, there is a chance that your class might not be marked as completed. This does not happen often, however, if you have experienced this, please email Tempo Support at support@tempofit.me with the following information:

Username
User Email
Name of Class
Score and Calories

Most of the time our team can mark the class as complete for you and allow you to move on to the next class in your program or maintain your streak.

Tempo Studio Displays Error Message

In the event that your Tempo Studio is displaying an error message, the best way to resolve the issue is through a power cycle.

To power cycle:

Turn your Tempo off and unplug the power cord from the outlet
Wait 60 seconds
Plug your Tempo back into the outlet and power the Tempo on

How Do I Connect Bluetooth Headphones/ Heart Rate Monitor?

Tempo supports bluetooth headphones running BT 4.2 and up as well as heart rate monitors running on ANT+.

How to Connect Bluetooth Headphones:

When you're connecting bluetooth headphones for the first time, make sure you put your headphones into pairing mode so Tempo can find them
Go to your "profile" page on the Tempo studio, tap the gear icon for settings, and under "Wireless and Network" select "Bluetooth"
Make sure to toggle on your Bluetooth if it isn't already and make sure to tap "Refresh" so your Tempo can connect new bluetooth headphones around the room
If you are in a class and you would like to switch to your headphones, tap the bluetooth icon in the audio tray at the bottom of the screen. From there, select your bluetooth device.

Connecting a Tempo Heart Rate Monitor or Another Heart Rate Monitor ANT+ Device:

When you enter a class, if a Heart Rate Monitor is not connected, the Tempo will ask you to connect one. Simply power on your device and your Tempo should automatically connect to it.
If you are having issues with your HRM connecting with your Tempo, please follow the steps below:
- Check that the Heart Rate Monitor is powered on: You can do so by pressing the power button on top of the device. Once turned on, LEDs will briefly flash BLUE indicating it is searching for heart rate. Once heart rate is found, LEDs will pulse BLUE
- Check that the Heart Rate Monitor is charged: In order to optimize your workout, be sure that your HRM is fully charged beforehand. The charging cable was included in the box that the monitor came in. The HRM will alternate red and green to indicate that it's being charged. If your HRM is not flashing red and green, please try a different outlet if possible.
  - If you are having issues with charging the HRM, please try connecting the charger to a laptop / PC to ensure it’s getting adequate power.
  - If issues persist, please try to clean the charging contacts on both the cable and the HRM.
- Check that the placement is right: The HRM is designed to be fastened snugly around your upper arm, with the monitor facing outward. Wrist placement may provide unreliable results and is not recommended. If you are struggling to get a reading during a workout, be sure that your device is uncovered by clothing, is facing away from the torso of your body, and isn’t over large tattoos or thick patches of hair that may interfere with the sensor. Once a heart rate is found, it will display on the Tempo screen.
- Try re-pairing the Monitor: In the event that the HRM does not automatically pair, please exit the class and re-enter.
- Try restarting the Tempo: Sometimes restarting is the best fix. To restart your Tempo Studio:
- - Exit the class to the main menu
  - Press the power button on the back of the display
  - Unplug the Tempo Studio from its power source
  - Waiting a full minute while its unplugged
  - Plugging the Tempo Studio back into its power source
  - Turning the Tempo Studio back on

Please contact Tempo Support if you have questions or require further assistance. You can contact Tempo Support via email at support@tempofit.me, live chat at tempofit.me, or you can contact us here.

Tempo Studio + Apple Watch

REQUIREMENTS TO WORK: Please note that all of the following conditions are required for your Tempo Studio and Apple Watch to work together properly.

Must have the Tempo iOS app installed on your iPhone.
Must have a Tempo Studio updated to the latest version and an active subscription.
Must have an Apple Watch updated to the latest version.
Your Tempo Studio, iPhone, and Apple Watch must all be on the same WiFi Network.
You must opt in and grant Network Permission for the Tempo iOS app on the Apple Health app.
Your iPhone needs to be in close proximity to your Apple Watch and Tempo Studio, ideally, in the same room.
Do not wear your Heart Rate Monitor and Apple Watch at the same time.

Step 1: Paring Apple Watch to iPhone

Your iPhone and Apple Watch must both be on the same WiFi Network.
Tap the Tempo app on your Apple Watch to start the connection.
On your iPhone, the opening screen will ask you to confirm you are trying to pair your iPhone and Apple Watch. Once confirmed, your iPhone will show it is searching for your Apple Watch.
Once paired, tap "Next" on your iPhone to move to Step 2.

Step 2: Granting Permissions:

You will be prompted to opt-in HealthKit and Network Permissions. Select "Turn All Categories On." If you have already opted in, it will appear as great, and you will tap "Next" to move to Step 3.
NOTE: A reminder that you must opt-in and grant Network Permissions as stated above in the Requirements to Work section.

Step 3: Connecting Apple Watch to Tempo

You will now be prompted to turn on your Tempo Studio and login.
Login to your profile on your Tempo Studio.
Once your Apple Watch is connected to your Tempo Studio, you will see a confirmation screen on your iPhone.
You are now ready to start using your Apple Watch with your Tempo Studio!
NOTE: A reminder that your Tempo Studio, iPhone, and Apple Watch must all be on the WiFi as stated above in the Requirements to Work section. Also, Apple Watches will be paired to a users specific profile, so your Apple Watch will not work with another users profile.

USING APPLE WATCH DURING A CLASS:

Step 1: Connecting Apple Watch to Tempo

Login to your profile on the Tempo Studio.
Once logged in, you can either:
1. Connect your Apple Watch and then start a class.
2. Start a class and then connect your Apple Watch.
Open the Tempo App icon on your Apple Watch.
This will bring up a "Connecting to Tempo" screen on your Apple Watch and then a confirmation screen once connected.
1. If you connected your Apple Watch before starting a class, your Apple Watch will display "Ready for Class to Start " screen.
2. If you connected your Apple Watch after starting a class, your Apple Watch will display the workout metrics UI after the weight recommendation and introduction to class monologue are over.
NOTE: Your Tempo Studio will display an Apple Watch icon in the bottom right corner by the volume/bluetooth controls to denote a successful connection. If the Apple Watch icon disappears, then the connection has been lost.

Step 2: Class Experience and Actions

Once the class has started, you will be able to see the current and upcoming set on your Apple Watch.
Your Apple Watch will display what phase of your workout you are in, the remaining time for the phase you are currently in, your active heart rate, and your heart rate zone.
You can swipe on your Apple Watch to an action screen where you will be able to Pause/Play the current class.

Step 3: End of Workout

After completing a workout, you will be able to review your stats on the Apple Watch (the same information is also displayed on your Tempo Studio).
Tapping "Done" will bring you to another screen where you have the options to either connect your Apple Watch to your Tempo Studio again for another class or end your workout session.
NOTE: If you want to take another class, you will need to tap "Connect" for the Apple Watch and Tempo Studio to pair to prevent your Apple Watch from remaining paired and draining the watch battery.

TROUBLESHOOTING

Confirm each of the conditions have been met under the Requirements to Work section of this article.
To open a "Status" page on your iPhone to isolate the issue you are experiencing you will want to:
1. Open the Tempo iOS app > Profile tab > Settings > Third Party Apps > Apple Watch
If a section is green, then that means it is working and is not causing an issue. If a section is red, that is what is causing an issue between your Apple Watch and Tempo Studio from connecting and will give you details on how to fix it.
Disconnect your Apple Watch from the app, reboot your router, and then reconnect your Apple Watch to the Tempo app.
Delete the Tempo app and then re-download it from the App Store and reconnect your Apple Watch to the Tempo app.

FREQUENTLY ASKED QUESTIONS

Q: Can I use my Apple Watch for mobile workouts?

A: No, the Apple Watch integration is only for Tempo Studio workouts at this time.

Q: What do I use my heart rate monitor for now?

A: Other users who do not have an Apple Watch can still use the heart rate monitor for their workouts or if you do not have your Apple Watch charged or is not available to use.

Q: Will my Tempo workouts close my activity rings on my Apple Watch?

A: Yes, using your Apple Watch during your Tempo workouts will count towards closing your activity rings.

Tempo Move

Tempo Move General FAQs

1. What are the minimum requirements for me to use the Tempo Move?

You will need an iPhone model that is XR/XS or newer, running iOS 14 or above, a TV or monitor with an HDMI input, a USB 5V, 1A found on the backsides of most TV's, and a 6' x 6' workout space.

2. What iPhone models are compatible with the Tempo Move?

3. Can I use my iPad to connect to my Tempo Move?

No, not at this time.

4. What is included in my Tempo Move purchase?

5. Does the Tempo Move include the 10 lb. weight plates?

No, the 10 lb. weight plates are not included in your purchase. They are available for purchase through our accessory store here.

6. Can I cast my workouts from my iPhone to my TV/monitor through the Tempo mobile app?

No. To use your Tempo Move you will need to connect your iPhone to your Tempo Core and connect your Tempo Core to your TV/monitor using the included HDMI-to-lightning cable.

7. How would I know if my TV/monitor is compatible with the Tempo Move?

The only requirement is your TV/monitor needs to have an available HDMI input for the HDMI-to-lightning cable to connect your TV/monitor with your Tempo Move.

8. Will the Tempo Core charge my iPhone while I am taking a class?

Yes, your Tempo Core will charge your phone while it is docked and being used to take a Tempo class or program.

9. Can I still dock my iPhone on the Tempo Core if it is in a phone case?

10. Do I get a Tempo Core if I already own a Tempo Studio?

If you made a Tempo Studio purchase before 11/2, the primary member will receive (x1) free Tempo Core as a gift from us in early 2022, including members who purchased their Tempo Studio through Best Buy.

Due to manufacturing timelines, the Tempo Core (not the Tempo Move) is not available for purchase at this time, but will be available through the Accessory store in 2022.

11. Can I connect my Tempo Move with bluetooth headphones or speakers?

Yes, your Tempo Move enables simultaneous video display on a TV/monitor and the use of bluetooth headphones or speaker while your iPhone is docked.

12. Can I listen to my own music when using my Tempo Move?

No, not at this time, but we are working on adding third party music app integration to allow you to do so. For now, please select a music station from the available playlists.

13. How long is the membership subscription commitment with the Tempo Move?

Similar to the Tempo Studio, we do require a 12-month membership commitment that begins the day your Tempo Move is delivered and you register the device.

14. Can I manage my Tempo membership subscription through the Tempo mobile app?

No, not at this time. Please visit app.tempo.fit/app/login from a desktop or laptop computer to manage your membership.

15. How do I add/remove users associated with my Tempo membership subscription for my Tempo Move?

You can add new users through the Tempo mobile app during the onboarding experience or by going to the Settings menu in your Tempo mobile app.

Please contact the Member Experience team at support@tempofit.me.fit to have a user removed from your Tempo membership.

16. Do I need to have multiple Tempo membership subscriptions if I already own a Tempo Studio and wish to purchase a Tempo Move?

No, a single Tempo membership subscription covers one Tempo Studio and one Tempo Move per subscriber. Please use the same primary email for both your Studio and Move devices when setting up your subscription for each device.

You will need separate Tempo membership subscriptions if you wish to have two of the same product (i.e. two Tempo Studios or two Tempo Moves) for access on both devices.

17. What can I control through the Tempo mobile app?

18. Can I connect my Apple Watch to the Tempo Move?

Yes, you can still use your Apple Watch to pause and play your workouts, monitor your heart rate, edit your weights, and change your music station during a workout.

If you do not own an Apple Watch, then we recommend using a Tempo Heart Rate Monitor to track your heart rate which is available for purchase through the Tempo Accessory store.

19. Will the Tempo Move have a leaderboard? If so, what features will it have?

On-demand classes will have the leaderboard features to display everyone, hide the leaderboard, or follow someone who has taken the class. The leaderboard groups feature is slated to be added to the Tempo Move in Q1 of 2022.

Live classes will not have a leaderboard at the time of launch, but leaderboard features are slated to be added to the Tempo Move for live classes in Q1 or 2022.

Please note that for on-demand classes you will be able to compete against and view the points of someone who has taken a class offered on both the Tempo Studio and Tempo Move. You will not be able to do this for live classes at this time.

20. How do I share my workout metrics on social media after completing a class on my Tempo Move?

You can export an image of the post-class progress page and select the image from your Photos app to share on your desired social media platform.

21. Can I share a video of myself working out while using the Tempo Move?

No, not at this time, but this is a feature we are working on offering in the future.

22. What are the content differences between the Tempo Move and the Tempo Studio?

The Tempo Move will only include some of the on-demand classes recorded before September 2021 while the Tempo Studio will continue to offer our complete history of on-demand classes.

23. What are the form feedback differences between the Tempo Move and the Tempo Studio?

At this time, the Tempo Move does not provide form feedback and weight recognition for barbell and kettlebell exercises.

24. What do I do if my Tempo Core, cabinet, or any of the accessories included in my Tempo Move purchase are damaged or defective?

Please contact Tempo Support via email at support@tempofit.me (replied within 24 hours), online chat at tempofit.me, or you can contact us here. Please have your contact and order information ready.

25. Am I able to cancel my order or return my Tempo Move?

You have 30 days from the date your Tempo Move is delivered to request a return for a full refund.

Tempo Move Delivery Estimates

Below are our most up-to-date estimates for when your Tempo Move will be delivered based on when your order is placed. Your Tempo Move order will include the following items:

(1x) Tempo Core
(1x) Accessories Cabinet
(2x) Dumbbells
(4x) Collars
(4x) 5 lb. Weight Plates
(4x) 2.5 lb. Weight Plates
(4x) 1.25 lb. Weight Plates

Tempo Move - Light
Ordered Between	Estimated Delivery
November 2nd - November 28th	Delivers before Christmas
November 29th - Present	Delivers in January

Tempo Move - Dark
Ordered Between	Estimated Delivery
November 2nd - November 28th	Delivers before Christmas
November 29th - Present	Delivers in January

You can contact Tempo Support via email at support@tempofit.me, live chat on tempofit.me, and you can contact us here

Tempo Move Connectivity Troubleshooting

If you are experiencing issues with your Tempo Move failing to connect to your iPhone please follow these initial troubleshooting steps:

First, please ensure both the USB charging and HDMI cables are plugged into your Tempo Core properly. If so, you will see a Tempo splash screen on your TV or display monitor.
Unplug and reconnect your iPhone to your Tempo Core, checking that your iPhone is fully connected to the Tempo Core. Certain phone cases may prevent your iPhone from making a complete and secure connection to the Tempo Core, so try taking your iPhone out of its phone case and trying again.
Unplug the USB charging cable from the HDMI power adapter and wait 30 seconds before reconnecting.
Ensure your USB power source is over 1A as a lower power source may result in connectivity issues.
Power off your iPhone by holding the lock and volume buttons simultaneously. Wait 30 second before restarting your iPhone and trying again.

1. What do I do if my iPhone is not mirroring correctly on my TV or display monitor?

Please follow the listed connectivity troubleshooting steps above and contact Tempo Support if this does not resolve the issue.

2. What do I do if my reps aren't being counted correctly nor am I getting any form feedback prompts?

We advise recalibrating your workout area by going through your Profile > Settings > Workout area setup to. Please ensure the angle of your iPhone is directly facing you and the camera has ample lighting to clearly see you during your workout.

3. Why does my iPhone keep asking me to "trust" the Tempo Core device?

Your iPhone will be asked to trust the device once and will be remembered until another phone docks with the Tempo Core. If you share your Tempo Core with other users you will be asked to "trust" the device again when changing between users.

Please contact Tempo Support if you have additional questions or require further assistance. You can contact Tempo Support via email at support@tempofit.me, live chat at tempofit.me, or you can contact us here.

Multi-Device FAQs

You can find answers to some commonly asked questions for current Tempo Studio users who have also purchased a Tempo Move and might need some assistance in getting their Tempo Move set up.

1. Do I have to use a new email address and username than the ones I use for the Tempo Studio account?

Yes, any person who already has a Tempo Studio account will not be able to use the same email address or username associated with their Tempo Studio and will need to create a new account for their Tempo Move. This includes primary account holders and all guest accounts.

2. Will my workout steak, stats, metrics, and weight recommendations on my Tempo Studio carry over to my Tempo Move?

No, not at this time. Because they are different accounts, any current metrics and streaks you have going on your Tempo Studio will not carry over and you will be able to start fresh on your Tempo Move.

3. How do I navigate between my different Tempo accounts and usernames?

On your Tempo iOS mobile app, click on the Profile tab in the bottom right corner and then Settings and select log out. You can then login with your other login credentials.

4. Where can I find live classes for the Tempo Move?

Currently, Live classes are not supported on the Tempo Move, but we are excited to launch them early next year in 2022.

5. Can I pickup where I left off in my program on my Tempo Studio on my Tempo Move?

No, because your Studio and Move use different accounts, any programs you begin will need to be completed on a single device.

6. Will I need a separate mobile iOS app my Tempo Studio and Tempo Move?

No, there will still be only one mobile iOS Tempo app. You can toggle between your Studio and Move accounts by going to your Profile > Settings > Log out and then sign in with your other account credentials.

7. Can I use my iPhone on multiple Tempo Cores? What happens if I use my iPhone on a friend or family members Tempo Core?

Yes, as long as you are logging in through your Tempo Move account that is part of an active Tempo membership you will be able to use any Tempo Core that is connected to a TV or display monitor to workout.

Product Specs

Tempo Studio Specs:

Tempo Move Specs:

Length: 24"
Width: 18"
Depth: 18"
Weight: 40 lbs. (without accessories and weight plates)
Workout Clearance: 6' x 6'
HMDI-to-lightning cable: 6.5'

Network Requirements:

Classes are streamed at a maximum of 2.0 Mbps, which is a little less than 1 GB/hour. For a normal 20-30 minute class, this would require around 500 MB

We recommend at least 15 Mbps download speed for best performance. You can get an estimate on your speeds at https://www.speedtest.net/

Tempo Studio Power Cord:

Length: 6' grounded cable
You are able to use an extension cord or surge strip to connect the Tempo to your outlet.

Speaker Specs:

Soundbar: 24V and 2.5A

Barbell Specs:

Total Length: 5'
Weight: 25 lbs
Sleeve Length: 7"
Sleeve Diameter: 2" (regulation size)
Bar Diameter: 28mm (regulation size)
Bar Handle Length: 45"

Dumbbell Specs:

Total Length: 14.5"
Weight: 7.5 lbs each
Sleeve Length: 4"
Sleeve Diameter: 2" (regulation size)
Bar Diameter: 28mm (regulation size)
Bar Handle Length: 5.5”

Workout Mat Specs:

Total Length: 5' 10''
Width: 2' 2''
Material: Polyurethane, synthetic rubber

Essential Weight Plate:

1.25lb: 5.5"L x 5.5"W x .5"H
2.5lb: 6.5"L x 6.5"W x .5"H
5lb: 7.75"L x 7.75"W x .75"H
10lb: 9.25"L x 9.25"W x 1" H
2" hole
Weight: 75 lbs total

Recovery Roller

Length:12.75"L
Width: 5.5'
Height: 5.5''
Weight: 2.2 lbs

HRM:

Length: 1’’
Width: 2’’
Weight: 0.04 lbs

Collars:

Length: 3.5’’
Width: 3.5’’
Height: 1.5’’
Weight: 0.4 lbs each
Material: Aircraft grade aluminum

HRM:

Length: 1"
Width: 2"
Weight: 0.04 lbs

Folding Bench:

Length: 44''
Width: 12''
Height: 17''
Angles: 30, 45, 60, and 90 degrees
Max Load: 400 lbs.

Weight Plate Storage:

Length: 19''
Width: 14''
Height: 18''

Folding Squat Rack:

Length: 46''
Width: 25''
Height: 71''
Height Range: 36 to 71''
Max Load: 400 lbs.

Kettlebell System:

Length: 14''
Width: 8''

Locating Your Tempo's Serial Number

The Tempo Core's serial number will be located on the Tempo Core via a QR code sticker. Please scan the QR code with your mobile device to access your Tempo Core's S/N.

Class Not Marked As Complete

Username
User Email
Name of Class
Score and Calories

Most of the time our team can mark the class as complete for you and allow you to move on to the next class in your program or maintain your streak.

Issues with Form Feedback and Rep Counting

For the best form feedback and rep counting results we recommend the following tips:

Ensure that the protective film over the camera has been peeled
Face the Tempo Screen the way that our coaches face the camera
Make sure you are standing the correct distance away from the Tempo (6 ft.)
Make sure the space between you and the Tempo is clutter free
Make sure there is no excessive sunlight shining on the sensor

Tip: The goal of form feedback is to point out when you are performing an exercise incorrectly. If you are consistently doing each move correctly, you should see little to no form feedback.

3D Tempo Vision & Form Feedback

Last Update:Dec 28 2021 12:34am • Est. Read Time: 5 MIN

Here are some examples form feedbacks that we offer:

Knees Over Toes
- This feedback is often seen when performing squats. The correct form is making sure that your knees do not pass your toes when you squat down.
Barbell Asymmetry
- This feedback is mostly seen when doing barbell overhead presses. When you lift the barbell over your head for a press and the Tempo senses that the barbell is crooked, you will receive this notification on your screen.
Leaning Backward
- This feedback is normally given during overhead presses or squatting with heavy weights.The Tempo will sense when you arch your back to perform the exercise and inform you to adjust your form to prevent any unnecessary strain on your spine.

When you correct your form, the Tempo will notify you that your form was corrected.

Tip: The goal of form feedback is to point out when you are performing an exercise incorrectly. If you are consistently doing each move correctly, you should see little to no form feedback.

Please note that we do have more form feedback than the examples given here. We are also continuously adding more feedback as we continuously improve our metrics.

Will I see form feedback cues everytime I incorrectly do an exercise?

Form feedback cues are designed to complement what coaches are instructing in class. There are many elements of a movement to perform it well.

We encourage you to check-in with your body while you are working out as that is equally important for active learning, and Tempo will guide you with cues for common mistakes.

Form feedbacks are not designed to appear 100% of the time, as this can be demoralizing. Like a real life personal trainer, spotting and providing feedback 100% of the time is not advisable. A personal trainer asking the client questions on how they performed the movement is equally important for learning, hence it’s important to reflect and check in with your body while you are working out.

How can I ensure I get my form right?

On screen Form Feedback Cues at Tempo are meant to be reminders on reps where the weight gets difficult and to focus on your form. It should not be used solely to learn a movement. Tempo offers various ways for you to learn skills and reinforce what you’ve learned.

“Tempo Tutorial: Master the Basics” classes provide step by step direction on how to do foundational movements. You can find these by filtering in the Class browse page.
During workouts, coaches will verbally guide you through exercises and provide modifications based on your level.
Form Feedback Cues using 3D Tempo Vision™ are designed to appear intermittently on your screen. You may see these at various times and more often when you are new to an exercise or showing signs of fatigue.

What are the exercises that Tempo provides form feedback for?

We provide form feedback on fundamental movement patterns such as squats, curls, press, pushups, dumbbell, and barbell exercises. We are continually expanding to others as we grow with you.

If I’m doing modifications (e.g, modified push ups), will Tempo still recognize my movement?

3D Tempo Vision™ is trained to account for most modifications (such as push ups from the knees). Rep counting will account for some but not all modifications.

Why does Tempo sometimes double count or miss counts when I perform certain exercises?

Sometimes 3D Tempo Vision™ (which includes our 3D sensor + AI) can have a hard time distinguishing part of your body from the background or environment you are in. While it is rare, these mistakes can sometimes satisfy our logic to count a rep or cause us to miss a rep.

To learn more on how to optimize rep counting, please reference the Rep Counting section of your Tempo Safety & User Guide (https://tempo.fit/userguide) for best practices.

Does Tempo still count my reps if I do it incorrectly?

It is dependent on how “incorrect” the exercise is done. You must at least make an earnest attempt at doing the exercise for it to count.

Can I manually remove a counted rep if I do not want it counted?

We do not have the ability to undo rep counts at this time but this request has been submitted to our product team.

How should I optimize my position for feedback on chest press exercises?

For chest press exercises, make sure their arms are nearly centered on the camera. People with shorter arms should nudge a bit closer to the camera if they are seeing reps not counted for chest press. Using empty dumbbells may lead to counting errors; using even lighter Tempo weight plates will significantly improve the rep counting performance for chest press.

Some exercises feel repetitive, like I am doing the same exercises over and over again in numerous classes. Why does it feel this way?

We are focused on foundational movements for maintaining and building your fitness, the essential building blocks. This includes the primary movements such as squats, deadlifts, chest presses etc. Workouts regularly feature similar exercises/movements to improve a muscle by challenging it repeatedly.

Additionally, Tempo will continue to add more variety and exercises. You will see new exercises added over time.

Say I have 50 lbs of weight on one dumbbell where I have 4x 10 lbs on each 7.5lb dumbbell. Will it detect that I have 40 lbs of weight plates (47.5 lbs of total weight), or will it think that I only have 2 blue weights on and say it’s 27.5 lbs?

This plate combination is currently not supported for weight recognition. We cannot say for certain what the weight recognition will predict in this scenario, as we have trained our system to recognize the various configurations you’ll see on your screen.

Does Tempo count reps for a weighted set if I’m not using a dumbbell/barbell?

For dumbbell and barbell exercises, 3D Tempo Vision™ needs to detect Tempo dumbbells and barbells in order to count accurately.

When will Tempo have form feedback on yoga?

We are in research and development for yoga. We will announce this to all of our members when this becomes available.

I do not see form feedback in some classes. Does Tempo provide form feedback cues in all class types?

We do not have all exercises ready for form feedback. We go through rigorous data collection, algorithm training, and testing before we release a new form feedback cue.

For a single feedback/exercise combination, we need tens of thousands of reps plus hundreds of diverse people to do an exercise. We then have to manually assess each rep for the feedback, build the algorithms to detect the differences in form, and then continually train to build confidence in our model before we release.

More form feedback cues will be released over time. We appreciate your patience.

Order and Membership Support

How Do I Update My Payment Information?

If you need to make any changes to your payment method for your Tempo membership you can visit https://app.tempo.fit/app/login and login to your account. Once you are logged in, tap "Account" in the upper right-hand corner. Enter in your new payment information and click "Update Credit Card."

Subscription Reactivation

If you are seeing a “subscription required” or “subscription not active” error message, please follow these steps:

1: Visit https://app.tempo.fit/app/login and have the primary account member sign in.

2: Make sure your your credit card information is up to date.

3: Check with your credit card provider and ensure you have sufficient funds and Standard monthly charges of AED 148 will apply automatically after the initial subscription period expires.

Tempo Membership FAQ

1. Do I need a membership to use a Tempo Studio or Tempo Move?

Each Tempo Studio and Tempo Core (included with the Tempo Move) requires a primary account holder to have an active Tempo membership.

A reminder that we require a 12-month commitment, as stated in our terms and conditions, for new members and your membership will continue on a monthly basis after you complete your commitment until cancelled.

2. How much does a Tempo membership cost?

Standard monthly charges of AED 148 will apply automatically after the initial subscription period expires.

3. How do I sign up for a membership?

There are two ways to sign up for a Tempo membership:

4. What does a Tempo Membership give me access to?

On-Demand library
Live classes
3D Tempo vision - personalized form feedback
Progress tracking
MyPlan

5. Can I pause my membership?

6. Can I cancel my membership?

Yes, a primary account holder can cancel their Tempo membership anytime by contacting Tempo Support after completing their 12-month commitment.

7. What will I have access to if I pause/cancel my Tempo membership?

8. Do I need a separate Tempo membership for a Tempo Studio and a Tempo Core or does my membership cover both?

9. Will Tempo send me a monthly receipt for my membership?

Yes, Tempo will email the primary account holder on the date their credit card is charged. Please check your junk/spam folders if you don't see it in your inbox.

10. How many profiles can I have under one membership?

A Tempo membership will allow the primary account holder to add up to 5 additional profiles at no extra cost to their Tempo Studio and/or Tempo Core (included in the Tempo Move).

Referral Program

Love your Tempo and want to share it with a friend? Please do!

Give your friends $100 off on their first Move order or up to $400 off on their first Studio order and receive a $100 gift card of your choosing for each successful referral.

Terms and Conditions may apply. Please visit our page here for more information on our referral policy.

How many people can I refer?

You can refer up to 5 people.

What’s the benefit of referring my friends and family to Tempo?

Not only does the person you refer receive $100 off their first Move order or up to $400 of their first Studio order, you receive a $100 gift card of your choosing for each referral. It’s a win-win!

The referral terms state that I must be an active member in order to refer others. What does that mean?

“Active” customers are Tempo Studio owners with active memberships and other Tempo Studio users in their households.

Can the person I refer to Tempo use their discount towards the accessory store, instead of towards a Studio or Move?

At this time, referrals are only available toward Studio and Move.

How do I receive my referral code?

Please visit our Move referral page here and our Studio referral page here. Or if you visit our website, scroll down to the bottom of our page and click “Refer Move" or "Refer Studio". Fill out your name and email and you'll receive your code shortly!

My referral bought a Tempo, when will I receive my credit?

Once your friend’s Tempo is delivered and activated, your account will be charged $0 over the course of the next 3 billing cycles. The three free months of membership do not begin until after the referee’s Tempo Studio is delivered and the referee logs in.

We always recommended referring friends with the email you use for your profile or your subscription. If you refer someone with an email that Tempo does not have a record of, we may have some difficulty syncing your credits to the right membership subscription. Give us a call or contact our support team and we’ll be happy to help you out with that!

Order Confirmation Email

After completing your Tempo purchase, you should receive an email confirmation confirming your order as well as a list of the items you purchased.

If you did not receive an email, please check your spam folder.

If you are still unable to locate your confirmation email, please reach out to us at support@tempofit.me with the name and email used during your purchase and we will send you another one.

Delivery Details

You've placed an order for your Tempo Studio, what comes next?

FAQ

When can I expect my delivery?

Current delivery estimates can range depending on the type of Bundle ordered, the color, and your location.

When can I expect my delivery?

Our fulfillment partner will call, text, or email you once your Tempo has arrived at your local service hub. They will directly coordinate with you in order to schedule a delivery date and 4-hour delivery window.

If you would like any updates before being contacted by our partner, we’d love to help! You can check our scheduling estimates page for our most up-to-date scheduling information. If you still need help, feel free to reach out via our contact form, our live chat at tempofit.me, or you can contact us here.

How should I prepare for my delivery?

On the day of your delivery, our fulfillment partner will give you a 4-hour window. Please make sure you’re home the entire time. (Comfy PJs and slippers always welcome.)

Included in our White Glove Delivery Service, our partner will place the Tempo wherever you’d like in your home, power it on, and remove any associated debris. Just make sure you’ve set aside enough space for your Tempo and a cleared pathway for delivery. Other than that, they’ll do the heavy lifting (that is, before you start your Tempo classes).

If you would like to opt out of White Glove Service, please let our fulfillment partner know when they reach out to you for delivery. Please note that opting out of White Glove Service will not waive or deduct the shipping fee associated with the order.

If you live in an apartment building, your management may require a Certificate of Insurance. Please check with them, and if so, reach out via our contact form, our live chat at tempofit.me, or you can contact us here.

What if I need to reschedule my delivery?

We hear ya, things come up! For any confirmed deliveries, be sure to reschedule at least 3 days prior to your delivery date. If not, our partner may not be able to honor the new request, and this may cause a delay. If you do need to reschedule with XPO, you can reach them at 1 (800) 883-4593 (please be prepared to provide your phone number, email address or order number. For rescheduling with Elite, please use one of the following numbers:

What if I have an issue with the delivery?

We hope this never happens! If you do have any issues with delivery, we’re here to help. Please reach out as soon as possible via our contact form, our live chat at tempofit.me, or you can contact us here and we'll be happy to help!

What’s your cancellation policy?

We think you’re going to love your Tempo, but if you want to cancel your order, please contact us as soon as possible.

Does Tempo Ship Internationally?

Currently, the Tempo Studio is only available for purchase and delivery in the United Arab Emirates

I live outside of the regions that you deliver to but I really want a Tempo. Can I export it myself?

Warranty: Warranty is voided if the Tempo is used outside of the regions we delivery to. We are also unable to offer support for studios not delivered by us. In the event that your Tempo needs in person servicing or additional parts, we won’t be able to assist.
Content Streaming: There is no guarantee that the system will stream perfectly with international internet (including the music selection for each workout)
Subscription: Our subscription can only be paid with a U.S. credit card at this time
Customs Documentation: Customs may ask for documentation that Tempo is unable to provide

When will you offer Tempo internationally?

While we are always working on expanding our footprint and bringing Tempo to everywhere we can, we currently do not have a timeline for when we will start shipping Tempos internationally.

The best way to keep in touch with Tempo and be notified of when we start shipping to your area is by signing up for our Tempo newsletter. You can do so by visiting our tempofit.me tempofit.me page and scrolling down to where it says “subscribe” and enter your email.

What To Expect With Your In Home Tempo Delivery

You’ve ordered your Tempo. Now what?

When can I expect my delivery?

Current delivery estimates can range depending on the type of Bundle ordered, the color, and your location.

When will I be contacted for delivery?

Our fulfillment partner will call, text, or email you once your Tempo has arrived at your local service hub. We work with XPO, Elite and CRST. They will directly coordinate with you in order to schedule a delivery date and 4-hour delivery window.

How should I prepare for my delivery?

On the day of your delivery, our fulfillment partner will give you a 4-hour window. Please make sure you’re home the entire time. (Comfy PJs and slippers always welcome.)

If you would like to opt out of White Glove Service, please let our fulfillment partner know when they reach out to you for delivery. Please note that opting out of White Glove Service will not waive or deduct the shipping fee associated with the order.

What if I need to reschedule my delivery?

If you do need to reschedule with XPO, you can reach them at 1 (800) 883-4593. Please be prepared to provide your phone number, email address or order number.

For rescheduling with Elite, please use one of the following numbers:

What if I have an issue with the delivery?

What’s your cancellation policy?

We think you’re going to love your Tempo, but if you want to cancel your order, please contact us as soon as possible.

Certificate of Insurance Requests

Not all buildings require a Certificate of Insurance. Please confirm with your property management or landlord prior to requesting one.

If your building does require a certificate of insurance (COI) in order to receive a Tempo delivery, we’re here to help!

Please send us an email at support@tempofit.me with the COI requirements for your building and we will provide you with the next steps to secure the COI prior to your delivery.

Note: Most of our fulfillment partners require at least a 72 hour notice before the delivery date or the delivery may have to be rescheduled.

How to Add a Profile Picture

There are 2 ways to change your profile picture, either through the app or through the website.

Open the Tempo app
Select "Profile"
Tap "Edit Profile" right underneath your name
Then tap the camera icon in order to choose an image from your camera or phone gallery

Open https://app.tempo.fit/app/login in your browser and login with your Tempo credentials
Click on the picture icon to the left and upload a picture through your computer

Please note that at this time, we do not have the option of removing a profile picture back to default. You can change your profile picture as many times as you please but you won’t be able to remove the picture back to the initial state of your initials.

How to Add or Remove a Profile

Adding Additional Profiles:

Once you've activated your membership you may add on additional members of your household to your Tempo Studio completely free of charge.

To add additional profiles:

Select your name on the bottom right of the Tempo Studio screen once logged into your account
Select the gear icon on top right of the profile page. This will take you to Settings
Under the Settings tab, select "Switch Profiles"*
Select the "+" sign to add an additional user
Fill out new user information

Please note:

Signing out will remove your profile from the login screen. You will need to select “+” to log back into your profile.
Helpful Tip: For quickest access to your profile each time you turn on your Tempo Studio, always choose “Switch Profiles” when exiting back to the login screen. This will allow you to keep the shortcut to your profile visible at all times.

Removing a Profile:

Removing a profile is easy! Simply log in to profile and tap “sign out” and the profile will be removed from the home page of your Tempo.

How To Register For A Tempo Membership

NOTE: If you already have a Tempo Studio or Tempo Move account and have purchased an additional device, please refer to the instructions at the bottom of this page.

STUDIO PURCHASES:

If you have already created your Tempo membership while you were waiting for your home delivery, please use the link sent to your email to activate your Tempo Studio.

If you have not, please sign up for a membership using the following steps:

Turn on your Tempo Studio and connect to the internet via ethernet or WiFi.
Follow the steps on screen to finish registering or you can go to https://members.tempo.fit/register/international - Be sure to register using the same email that was used to purchase your Tempo Studio.

MOVE PURCHASES:

If you placed your order directly through our website at tempofit.me, please check your inbox for an email labeled "Activate your membership." Using the order id included in this email, you will begin your membership by selecting "Activate now." From there, you will be directed to complete the rest of your account via our iOS mobile app.

Frequently Asked Questions

1. How do I add my Tempo Move to my active Tempo Studio membership?

First, you will need to contact Tempo Support via email at support@tempofit.me who will manually add your Tempo Move as a device to your current Tempo membership subscription.
Please provide them the email address for the primary account holder associated with Tempo membership.
Please provide them with an alternate email address that is separate from the primary account holder and email address associated with your Tempo Studio account. This email address will be your unique login to access your Tempo Move.
An agent from the Tempo Support team will confirm with you via email that your Tempo Move has been added to your current active subscription at no-extra cost.
You will complete the remainder of your Tempo Move account set up through our iOS mobile app using the new email address you provided.

Please note that a Tempo membership only covers one unique Tempo Studio and one unique Tempo Move at a time. Any additional devices will require an additional membership.

2. How do I set up my own account and subscription for my Tempo Move if I already have an account on a Tempo Studio?

You will need to download our iOS mobile app and and begin setting up your account for a Tempo Move.
- You will need to use a different email address than the one associated with your Tempo Studio account.
Enter your payment (or gift) information.
Complete the remainder of setting up your account by following the prompts on the mobile app.

New Member Onboarding FAQ

1. How long will the Intro. Program take to complete?

2. Why did my program pause on the mobile Tempo app?

3. What happens after I finish the Intro. Program?

4. Can I still take classes on the mobile app while I'm in the Intro. Program?

5. Where can I learn more about how to use the equipment that came with my Tempo Studio?

You can take a short video tutorial on your Tempo Studio equipment by going to Settings > Equipment.

6. Can I skip the Intro. Program?

7. I'm advanced in strength training, so why do I have to do an introduction to strength class?

8. Can I retake the intro. classes?

9. I'm an existing Tempo member and did not go through the multi-class onboarding experience. Can I adjust my fitness level in each class category?

Yes, you can go to your Settings and edit the new three fitness levels to be whatever level you feel you're at.

How Do I Follow Family and Friends

One of the best parts of working out is being able to connect and compete with your friends and family.

While we are working on creating a way to search for your friend and family directly by their username, for now you need to search for them via the leaderboard.

To access the leaderboard, tap on the classes tab and select a class that includes a leaderboard. We recommend class titles that include “build.”
Tap into the class, and tap “leaderboard” instead of the default “workout plan
From there you can scroll down to find the friend or family member you wish to follow.

Please note that people have the option to not allow others to follow them and you will not see a “follow” button show up for those members.

If you don’t want people to have the ability to follow you, please go to your profile then tap the gear icon to access the settings page. Then click on “Privacy” and you will be directed to a page that allows you to check or uncheck the box to allow other members to follow you.

Return Policy

Returns: To learn more about our return policy please visit https://tempofit.me/tempo-returns

While we hope you don’t ever want to part with your Tempo, if you would like to initiate a return, please email returns@tempo.fit with the following information and our returns team will reach out:

Name
Email
Order #
Reason for Returning

Cancellation Policy

While we hope you always enjoy your Tempo and your experience with us, we understand the circumstances where you might need to cancel your Tempo order.

Cancellation:

You may request to cancel your Tempo Studio order for a full refund at any time before the unit arrives at the international port to be scanned into the fulfillment partner’s system.

Accessories - All items purchased through Tempo’s accessory store are final and non-refundable.

You can read about the full terms of service here.

Apple Health

You can now sync your Tempo workouts with the Apple Health app through Tempo’s Apple Health integration. This added feature provides you with the ability to track of all of your physical activity in one, convenient place.

How to Opt-In:

1. Open the Settings app.

2. Scroll down and select the Health app.

3. Select Tempo.

4. Select "Turn All Categories On."

5. Upon selection, your Tempo app will now push all future workout data (from the Tempo Studio, Tempo Move, and Tempo mobile app) to the Apple Health app. Please note that all previously completed classes and workout data prior to opting-in will not be sent to your Apple Health app.

Tempo x Best Buy FAQ

1. What is included in my Tempo Studio purchase through Best Buy?

Exclusive to Best Buy, the Tempo Starter + Expanded Accessory Pack includes the Tempo Studio and the following accessories:

(2) 7.5 lb. Olympic dumbbells
(1) 25 lb. Olympic barbell
(6) Collars
(1) Essentials Plate Bundle
(1) Wireless heart rate monitor and charging cable
(1) Recovery roller
(1) 5 mm. workout mat

2. How do I know if there are Tempo Studios available for purchase at my local Best Buy?

3. Can I finance my purchase of a Tempo Studio through Best Buy?

4. Do I still need a membership even though I purchased my Tempo Studio through Best Buy?

5. Does my Tempo Studio still come with a warranty if I purchase it through Best Buy?

Your Tempo Studio is covered under our 3-year limited warranty if you purchased your unit through Best Buy. Specific details on what is covered under the limited warranty can be found here: warranty

6. Can I add the Clyde Extended Warranty that Tempo offers to my Tempo Studio if I purchase it through Best Buy?

No, but you can add a multi-year Geek Squad Protection Plan to your purchase through Best Buy for additional coverage. Please contact Best Buy for more details regarding their coverage plans.

7. I am experiencing a technical issue with my Tempo. Who do I contact to get this resolved?

8. I've decided I want to return my Tempo, but I purchased it through Best Buy. How do I initiate a return?

Accessories

Accessory Store Delivery Estimates

Below are our most up-to-date estimates of delivery windows for accessories purchased through our Accessory Store. Please note that these are not delivery estimates for accessories included in a Tempo Studio Bundle purchase.

All items currently in stock will ship and be delivered within one week from the date your order is placed unless specified in a table below. You will receive an email with tracking information once your order has shipped from our fulfillment partner.

Orders will not be shipped until all accessories in your order are available for shipping.

Getting Started with Tempo

How To Workout With Tempo While Waiting For Delivery

Congratulations on joining the Tempo family! While your Tempo studio makes its way towards you, you can get started on some workouts today.

Here are the steps to access Tempo content while you wait:

Download the Tempo fitness app via Apple App Store or Google Play Store.
- Make sure to pick the Tempo app with our company logo
Sign up for our membership via https://members.tempo.fit/register/international
- The registration site will ask you for your credit card information but you will not officially be charged the AED 148/month membership until you receive your Tempo studio and login with the same email
Open the Tempo app and enter your email address to create your profile
Get your workout on!
- You have access to see all the workouts Tempo offers. However, please note that you will only be able to play workout classes that are “Available in-app”
- To easily access these in-app classes, we recommend going to the “Classes” tab in the app and filtering by “Available in-app”
- If you prefer a program, we recommend trying our 5 Week Bands and Bodyweight program while you wait

Placing Tempo In Your Home

Things to Consider when finding a good spot for your Tempo Studio:

Internet Strength
- Tempo works with both WiFi and Ethernet cord connection (preferred choice) For WiFi, we require a download speed of at least 20 mbps. You can test your home internet via https://www.speedtest.net/
- Please use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location you would be placing your Tempo for the most accurate test results
Ceiling Height
- While there isn’t a specific ceiling height requirement, our workouts incorporate movements that require jumping or lifting barbells/dumbbells above your head. For the best experience with Tempo, we recommend having a space that allows you to comfortably lift a barbell above your head as well as a space that allows you to safely perform jump squats.
Surrounding Space
- The minimum space required for your Tempo depends on which bundle you purchase.
  - Tempo Starter
    - Footprint: 2’2” x 1’4”
    - Workout space: 6’ x 8’
  - Tempo Plus
    - Footprint: 3’2” x 1’4”
    - Workout Space: 6’ x 10’
  - Tempo Pro
    - Footprint: 4'2'' x 1'4''
    - Workout Space: 6'x10'
  - We recommend a workout space that doesn’t have excessive sunlight or mirror reflections that could affect the 3D sensor’s ability to pick up your movements accurately.
- Outlet Location
  - Tempo requires a three-pronged outlet and supports both 110v and 220v voltage. You can use an extension cord or surge strip. The operating watts are 128W normally with 360W max and the amps are 1A normally and 3A max.
- Recommended Operating Temperature and Humidity
  - Operating Temperature: 50 - 80 F
  - 0% to 90% Humidity
  - We generally do not recommend placing your Tempo outdoors or in your garage. The Tempo studio was designed for indoor use only as sunlight, water and excess humidity can cause undue damage to your unit.

Caring For Your Tempo

After every Tempo session, we recommend turning the Tempo off.
- To turn your tempo off, please press the power button located behind the screen on the lower right hand side.
- This also helps your Tempo stay up-to-date on the latest version. If a software update was pushed while your Tempo was off, the latest software should update automatically when you turn your Tempo on.
Tempo was designed for indoor use only as sunlight, water and excessive humidity can cause undue damage to your unit.
- Operating Temperature: 50F - 80F
- Operating Humidity: 0 - 90%
- Watts: 128w normally, 360w MAX
- Amps: 1A normally, 3A Max
While your Tempo does not require a protective covering, you can still wipe your Tempo screen
- To clean your screen, make sure to turn your Tempo off.
- Spray the Tempo with ammonia-free window cleaner
- Use a cloth to gently wipe the screen
For regular mat maintenance, we recommend wiping spraying any disinfectant spray on a paper towel and then wiping the mat down
For your heart rate monitor, we recommend turning it off after your workout and charging it so it is ready for your next workout
For your barbell and dumbbells, we recommend always wiping the equipment down with a cloth post workout as sweat and humidity can lead to rusting
- For extra cleaning, we recommend using a 3-in-1 oil lubricant with a nylon bristle brush and then using a cloth to wipe down the equipment after cleaning

Privacy

Tempo Privacy Policy

Tempo Studio 3D Sensor:

Studio Workout Metrics:

A benefit of your Tempo Studio is the capability to track your progress and compare your stats to other users! However, if you wish to disable this feature please follow the below steps:

Select your account on your Tempo Studio home screen
Select name on bottom right of the screen
Select the gear icon on the top right of the profile page. This will take you to Settings
Under the settings tab, select Privacy
Uncheck the box to disable "Allow users to follow me and see my workouts"

Account & Membership

Fitness & Content

Health & Fitness Safety

Age Requirements While Using Tempo: The Tempo Studio is intended for use by those 13 years old or older. If under the age of 18 we recommend adult supervision while using the Tempo Studio.

Class Descriptions

One of the best parts of working out is being able to connect and compete with your friends and family.

While we are working on creating a way to search for your friend and family directly by their username, for now you need to search for them via the leaderboard.

To access the leaderboard, tap on the classes tab and select a class that includes a leaderboard. We recommend class titles that include “build.”
Tap into the class, and tap “leaderboard” instead of the default “workout plan
From there you can scroll down to find the friend or family member you wish to follow.

Please note that people have the option to not allow others to follow them and you will not see a “follow” button show up for those members.

Tempo Leaderboard

Needing extra motivation while working out?

An added benefit of your Tempo Studio is full access to the leaderboard, allowing you to chase your fellow Temponians and stay competitive.

There are two ways to view the rankings on the leaderboard, by Volume or by Reps.

Volume

Volume is calculated as a factor of reps x weight used. If you do 10 reps with a 10 lb dumbbell, that’s 100 “points”. For body weight exercises, we assign a score based on complexity and intensity of the movement. Ex. jumping jacks score 5 per rep and jump squats score 30 per rep.

Reps

Reps is pretty straightforward, the number of times your specific exercise was tracked by the Tempo. The benefit of choosing to view the leaderboard in the “Reps” ranking is that if you are not lifting heavy weights but you rack in more reps, you will be higher on the leaderboard.

Is there a way to compete with just a group of users instead of everyone?

Absolutely! Follow your fellow users on the leaderboard to directly compete for rankings. Here is a good article on how to follow a user.

Tip: Test your fitness limits by following Tempo coaches on the leaderboard where you can directly compete for that top spot!

I prefer to not see the leaderboard on my screen. Is there a way I can remove it?

We totally hear you on this! At the time, there is no option to remove the leaderboard but you can minimize it from your screen. We are definitely working on more features that accommodate all of our members’ workout preferences.

Weight Suggestions

One of the best things about Tempo is the system’s ability to provide you with weight recommendations as you gain more strength and endurance in your Tempo fitness journey.

How Does Tempo Decide On My Weight Suggestions?

After every class, depending on if you meet or exceed the rep count expectations of an exercise, you will receive an update on your weight recommendations for certain exercises.

Please keep in mind that safety always comes first! If you feel good about where your weights are, you can always “skip” weight updates at the end of class.

My Tempo is recommending a weight that is too heavy/light. How do I adjust it?

To adjust the weights for a certain exercise, you will need to be actively in a class. When the exercise comes up on the screen, tap the center of the screen to pause. Then hit “adjust weight” and increase or reduce the weight.

Tip: The more data you provide your Tempo, the more accurate our weight recommendation algorithm will be at suggesting appropriate but challenging weights for your workout.

Product Support

Apple Health

How to Opt-In:

1. Open the Settings app.

2. Scroll down and select the Health app.

3. Select Tempo.

4. Select "Turn All Categories On."

How To Connect Your Tempo To Internet

The Tempo Studio supports 2.4 & 5 GHZ wireless internet as well as an ethernet port for wired connections. A stable internet connection is required for use of any of the product features.

Ethernet Connection (Preferred Method)

For the best and most stable connection, we always recommend hardwiring your Tempo via ethernet cord to an extender or modem.
To connect via ethernet, please connect an ethernet cable to the ethernet port on the back of your Tempo near the power cord
If you were previous connected to WiFi and are now swapping to ethernet, please make sure to go to your profile, settings, tap the WiFi you were previously connected to and “Forget network”

WiFi Connection

While we do always prefer a direct ethernet connection, we understand that customers often rely on WiFi. Please make sure your WiFi meets the following requirements:
Minimum download speed of 20 mbps to ensure optimal performance while streaming either our on-demand or live classes
- You can test your home internet via https://www.speedtest.net/
  - Tip: For the most accurate results, use your laptop or phone on airplane mode and connect it to the same WiFi you would be using for your Tempo. Stand at the location of your Tempo.
- Not a hidden network and allows for new devices to connect to the network
If you are turning on your Tempo for the first time, you will be prompted to a WiFi page. Please select the WiFi you want to connect your Tempo to and proceed with setting up your profile.
If you previously used an ethernet connection or you want to change the WiFi your Tempo is currently connected to, please follow the following steps.
- Visit your profile page on the Tempo and then tap the settings icon. Tap “WiFi”
From there, select the WiFi Network you want to connect to, enter the password and you are good to go!
Tip: If you are switching to a different network, make sure to go into your previous network and “Forget network” so your Tempo does not automatically connect to your previous one instead.
Additional Tip: If you are having trouble finding your WiFi network, please restart your Tempo and your WiFi modem and tap “scan” at the top right hand corner

Order Support

Cancelling An Order

Cancelling a Tempo Studio Order:

While we hope you always choose to stay with us, in the event that you need to cancel your Tempo Studio order prior to delivery, please let us know as soon as possible.

If you do not have a scheduled date for your delivery yet, please contact us via the contact form or send us an email at support@tempofit.me.

We recommend including the following information and our cancellation team will be in touch:

Name
Email
Order #
Reason for cancellation

If you have a scheduled date for your delivery, please message our live chat at tempofit.me or give us a call at +1 (415) 964-2975 now available 24/7/365 at least 72 hours before your scheduled delivery date.

Please note that last minute cancellations may be subject to a restocking fee per our Terms of Service.

Cancelling a Tempo Accessory Order:

All sales on our accessories store page are final. We do not accept cancellations, returns or exchanges and cannot process any refunds unless the item you purchased is deemed defective.

Returns Policy

Note: It can take five to ten business days for your credit card provider to issue the cancellation on their end. If you have not received your refund after 10 business days, please contact your bank for assistance.

Changing An Order

We understand mistakes happen. If you need to update your order information, please let us know as soon as possible via a contact form, our live chat at tempofit.me, or over the phone at +1 (415) 964-2975.

For Address changes, please let us know your previous address as well as the address you would like to change your address to. (note: this only applies for Tempo studios and accessory orders that have not shipped yet)

For Order changes such as upgrades, please reach out to us with your order number, the bundle you currently have and the bundle you would like to upgrade to.

Please note that a change of address or bundle change may result in additional delivery delays and a change fee. You can read more about our terms of service here.

Does Tempo Ship Internationally?

Currently, the Tempo Studio is only available for purchase and delivery in the continental United States. (Hawaii, Alaska and U.S. territories are excluded at this time - unless purchased via Best Buy)

I live outside of the regions that you deliver to but I really want a Tempo. Can I export it myself?

At this time we do not recommend purchasing a Tempo and exporting for usage outside of the areas we deliver to. There are a couple things to keep in mind:

Warranty: Warranty is voided if the Tempo is used outside of the regions we delivery to. We are also unable to offer support for studios not delivered by us. In the event that your Tempo needs in person servicing or additional parts, we won’t be able to assist.
Content Streaming: There is no guarantee that the system will stream perfectly with international internet (including the music selection for each workout)
Subscription: Our subscription can only be paid with a U.S. credit card at this time
Customs Documentation: Customs may ask for documentation that Tempo is unable to provide

Please also note that if you still choose to move forward with exporting your Tempo, this does not waive the $250 delivery fee you are charged at the time of purchase.

When will you offer Tempo internationally?

While we are always working on expanding our footprint and bringing Tempo to everywhere we can, we currently do not have a timeline for when we will start shipping Tempos internationally.

The best way to keep in touch with Tempo and be notified of when we start shipping to your area is by signing up for our Tempo newsletter. You can do so by visiting our tempofit.me page and scrolling down to where it says “subscribe” and enter your email.

Warranty Policies

Clyde Extended Warranty

An Extended Warranty is offered through our partner Clyde.

Who is Clyde?

Clyde is an insurance technology company that has built a marketplace of top-rated insurers and administrators. Clyde enables Tempo to offer our customers great product protection coverage. We work closely with Clyde to manage our protection plan program.

What’s included in the Clyde Protection Plan?

Clyde Protection Plans cover accidental damage from the time you purchase the plan, as well as extending our 1 year limited warranty, giving you accident coverage, and extending your limited warranty depending on the number of years you purchase.

If the product is damaged as a result of an accident, are AC Adapters covered?

Yes, if the adapter is physically damaged due to accidental damage.

If the product is damaged as a result of an accident, is the screen covered?

Yes, if the screen is physically damaged due to accidental damage.

When does the Clyde Protection Plan begin and end?

Clyde accident coverage is active starting on the day your Tempo is delivered through the end of your contract.

Purchasing a Clyde Protection Plan

Do I qualify for Clyde Protection Plan options?

The Clyde Protection Plan is available to you if all of the following are true:

You are a customer in the United States of America (excluding territories)
You purchased directly from Tempofit.me
Your order was placed on or after January 11, 2021
You purchased an eligible product

How do I purchase a protection plan?

There are two ways to add a Clyde Protection Plan to your product:

1. Through the tempofit.me website

Customers can choose the Clyde protection plan option at checkout when purchasing their product.

2. Directly from Clyde’s customer portal, HiClyde.com

Customers have 60 days from the shipping date to purchase a protection plan. It will be necessary to create a Clyde account prior to adding the plan through this method. Customers must use the same email address that was used when purchasing Tempo when creating an account to link to their sales order.

When are you ineligible to purchase a Clyde Protection Plan?

Customers cannot purchase a protection plan after an accident occurs
Customers cannot purchase a protection plan more than 60 days from shipping date

I already purchased my Tempo but now I want to purchase Clyde. Is that possible?

While it is always easier to purchase the Clyde Protection plan at checkout, you can purchase Clyde after your Tempo purchase as long as you meet the following criteria:
- You are a customer in the United States of America (excluding territories)
- You purchased directly from tempofit.me
- Your order was placed on or after January 11, 2021
- You purchased an eligible product
- Your Tempo was shipped less than 60 days ago
- An Incident has not occurred
To purchase Clyde after purchase, please create a Clyde account on hiclyde.com using the same email that was used when purchasing your Tempo. You should be able to see the Tempo show up as an eligible product.
If you are having any issues with buying Clyde and you meet the above criteria, please reach out to us and we will have clyde send you an email/purchase link to you can receive Clyde Warranty

Claims

How can I file a claim?

To file a claim on hiclyde.com, customers have two options. They can log into their account, select the appropriate product, and click “File a Claim,” or they can file a claim as a guest by entering the Contract ID found in their confirmation email into the homepage on hiclyde.com. Customers typically receive an update on their claim within 48-72 hours and can view the status of their claim in their Clyde account.

Can I file multiple claims?

Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price.

If your claim is approved for a replacement product, then your contract is void. You will have the option to purchase a new protection plan for your replacement on hiclyde.com.

Is there a deductible?

Frequently Asked Questions

Is the Clyde Protection Plan transferable?

Yes, this plan may be transferred to any person in the United States. To initiate the transfer of a plan, contact Clyde at protection@hiclyde.com.

Does this Plan provide coverage for theft or lost items?

No, this Plan does not cover for loss or theft.

Can the Clyde Protection Plan be canceled?

Yes, plans may be canceled. Reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. A full refund is available if the cancellation is made within 30 days of purchase.

Privacy

Tempo Privacy Policy

Tempo Studio 3D Sensor:

Studio Workout Metrics:

A benefit of your Tempo Studio is the capability to track your progress and compare your stats to other users! However, if you wish to disable this feature please follow the below steps:

Select your account on your Tempo Studio home screen
Select name on bottom right of the screen
Select the gear icon on the top right of the profile page. This will take you to Settings
Under the settings tab, select Privacy
Uncheck the box to disable "Allow users to follow me and see my workouts"

Frequently Asked Questions

Top Questions

Tempo Studio

Steps to Update Your Equipment Profile:

FAQs:

Why should I include equipment that is Tempo-branded only?

Why do I need to update my equipment profile?

Why does every user account need to update an equipment profile?

How will the mobile apps work with this change?

General Troubleshooting Steps

Tempo Move

Order and Membership Support

How to Opt-In:

Accessories

Getting Started with Tempo

Account & Membership

Fitness & Content

Product Support

How to Opt-In:

Order Support

Warranty Policies